Customer Service Representative

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Support the client care team in assisting clients throughout the intake process.

• Help monitor outstanding balances and reach out to clients as needed.

• Develop payment plans with clients when required.

• Generate invoices for clients and address their inquiries and concerns regarding billing.

• Maintain up-to-date records and produce reports.

• Evaluate insurance coverage and benefits pertaining to mental health for clients, clearly conveying this information to them.

• File claims with insurance for the sessions that clients have attended at Sun Point.

• Review Explanation of Benefits (EOBs) for specific cases.

• Contact member services as necessary to obtain further clarification on benefits and claims.

• Perform additional duties as assigned.

⛳️ Requirements

• Bilingual – Proficient in English (C1/C2 level) and Spanish.

• Prior experience in client care or customer service.

• Entry-level position.

• Availability for full-time work.

• Reliable internet connection with download speeds between 50 to 100 Mbps and upload speeds of at least 10 Mbps.

🏝️ Benefits

• Employees have the opportunity to work remotely.