Customer Service Representative

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Promptly and professionally address inquiries from students, parents, and staff through email, phone, and chat.

• Assist in scheduling, confirming appointments, and onboarding students.

• Efficiently resolve customer issues while ensuring a positive experience.

• Keep precise records of communications and actions in internal systems.

• Collaborate with internal teams to guarantee the timely resolution of requests.

• Identify recurring issues and propose enhancements to management.

• Adhere to company policies, procedures, and quality standards.

⛳️ Requirements

• High School Diploma or equivalent is required; an Associate's or Bachelor's degree is preferred.

• Previous experience in customer service, call center, or administrative support is preferred.

• Strong verbal and written communication skills are essential.

• Excellent problem-solving and conflict resolution skills are necessary.

• Ability to work independently in a remote setting.

• Familiarity with CRM software, helpdesk tools, and office productivity applications is a plus.

🏝️ Benefits

• Fully remote work environment.

• Paid training.

• Opportunities for professional development.

• Supportive team atmosphere.

• Paid time off.

• Company holidays for eligible employees.