Customer Service Representative

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Address customer inquiries, offer quotes, and process customer orders through telephone, fax, email, electronic channels, or in-person sales.

• Manage intricate inquiries and provide technical support for customers.

• Recognize, improve, and adhere to business processes and procedures to enhance efficiency.

• Act as a Subject Matter Expert on one or more technical products.

• Actively promote Motion’s products and drive sales with existing customers.

• Sell Motion’s products and services by understanding and addressing customer needs.

• Negotiate sales and purchase prices within designated parameters to affect gross profit.

• Adjust non-contract customer pricing based on competitive analysis while optimizing profit margins.

• Foster relationships with current and prospective customers and address customer inquiries.

• Ensure efficient and timely billing and collection while facilitating customer requests.

• Order items to maintain suitable inventory levels for customers.

• Place orders up to $25,000 per line and $50,000 per Purchase Order without needing approval when applicable.

• Expedite backorders as necessary.

• Retrieve inventory and prepare shipments for customers as needed.

• Source products from branch, distribution center, or supplier inventory.

• Identify the most cost-effective methods to fulfill customer orders.

• Handle customer returns when applicable.

• Collaborate with Account Representatives to ensure customer satisfaction.

• Mentor, guide, and direct less experienced Customer Service Representatives.

• Assist less experienced representatives with customer inquiries and technical know-how.

• Perform other assigned duties.

⛳️ Requirements

• Generally requires a bachelor’s degree and three (3) years of relevant experience, or an equivalent combination.

• Dependability, organizational skills, and attention to detail are essential.

• Exceptional written, verbal, and listening communication abilities.

• Capability to multitask and manage time effectively.

• Proficient computer skills.

• Strong negotiation capabilities.

• Specialized product knowledge gained from prior warehouse and inside sales experience.

• Preferred excellent driving record.

• No supervisory responsibilities are included.

🏝️ Benefits

• Options for healthcare coverage.

• 401(k) plan.

• Tuition reimbursement available.

• Vacation pay provided.

• Sick pay benefits.

• Holiday pay offered.