Customer Service Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond to incoming phone calls.

• Ensure exceptional customer service during every interaction.

• Achieve resolution on the first contact with the caller.

• Provide quality results promptly during each interaction.

• Collect and compile all necessary information for clinical assessment.

• You will receive cross-training on other communication platforms (outbound calls, chats, emails) if required.

• Must possess a strong sense of self-awareness, a desire to learn, and an openness to coaching for improvement.

• Must demonstrate empathy towards others and the capability to establish rapport.

• Excel in a fast-paced environment and be ready to assist fellow team members.

⛳️ Requirements

• 3 years of experience in a Call Center/Customer Service setting (Preferred).

• Experience in healthcare is an advantage.

• Proficient in daily computer usage.

• Outstanding customer service, active listening, and verbal/communication skills, with a professional demeanor.

• Enthusiastic about continuous process enhancement and actively seeking practical solutions to complex business challenges.

• Willingness to work on flexible schedules.

• Strong time management skills.

• Ability to adapt and take accountability.

• Capable of multitasking and thriving in a fast-paced environment.

🏝️ Benefits

• Monthly Company Bonus Program.

• Paid Vacation Leave.

• Holiday Bonus.