Customer Service Representative

This is a fully remote position, open to applicants in Germany.

📋 Description

• You have a keen understanding of issues and maintain composure under pressure.

• You respond quickly, ask insightful questions, and your enthusiasm is infectious.

• You manage customer inquiries efficiently.

• Handle customer inquiries via phone or email.

• Record customer and device details while performing fault diagnosis.

• Arrange appointments for technicians to address device issues.

• Facilitate communication between technicians and customers.

• Provide advice on troubleshooting or ordering replacement parts.

• Document inquiries and case resolutions in the system.

• Address any questions related to household appliances.

⛳️ Requirements

• Ideally, you possess prior experience in customer service.

• You understand the essence of good service and enjoy interacting with people.

• You have a strong awareness of customers' desires and needs.

• Capable of working independently with a strong focus on customer satisfaction and solutions.

• You maintain a friendly demeanor and exhibit a calm attitude.

• Proficiency with PC usage is part of your daily activities and doesn't pose a challenge.

🏝️ Benefits

• E-scooter.

• Relaxation room.

• Company events and much more.

• Digital offers and partnerships with benefits platforms.