Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver front-line product support in a friendly, approachable, and professional manner.

• Address customer inquiries and issues via phone, email, chat, and social media.

• Offer accurate and timely assistance with product-related concerns and questions.

• Manage high-volume inbound customer interactions across all communication channels.

• Resolve issues related to installation, technical support, product condition, warranty, hardware, and general product information.

• Keep up-to-date with product offerings, functionality, manufacturing processes, updates, trends, and changes.

• Inform both internal and external customers about product features.

• Clearly communicate resolution steps to enhance customer satisfaction.

• Process warranty no-charge orders stemming from customer inquiries, claims, and troubleshooting.

• Maintain detailed records of customer interactions, transactions, comments, and complaints.

• Ensure timely completion of customer transactions, documentation, and warranty data entry.

• Collaborate with cross-functional teams to share insights on product trends and reasons for inbound interactions.

• Uphold a positive, empathetic, and professional demeanor during every customer interaction.

• Meet or surpass customer service expectations and product-category goals.

• Continuously enhance product knowledge, system understanding, and technical skills through training.

• Perform additional assigned responsibilities as needed.

⛳️ Requirements

• A high school diploma is mandatory.

• At least 1+ years of experience in customer service, hospitality, technical support, or a related field is required.

• 2–5 years of experience is preferred.

• Experience with CRM systems is preferred.

• No specific licenses are required.

• Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel is essential.

• Exceptional written and oral communication skills are necessary.

• Capability to maintain or exceed performance standards with high accuracy.

• Flexibility and innovation in addressing challenging issues professionally.

• Strong organization, prioritization, and attention to detail are crucial.

• Ability to resolve conflicts with ease and compassion.

• Capacity to work independently or collaboratively in a fast-paced environment with frequent interruptions.

• Excellent attendance and reliability are required.

• Ability to address common inquiries or complaints effectively.

• Proficiency with various computer systems and technologies.

• Flexible schedule with availability to work weekends and holidays.

• Ability to solve practical problems and interpret written, oral, diagrammatic, or schedule instructions.

🏝️ Benefits

• Comprehensive medical, dental, and vision health insurance eligibility within 30 days of your date of hire.

• Company-paid life insurance.

• Short- and long-term disability coverage.

• Matched 401(k) savings program.

• Educational assistance and reimbursement.

• Wellbeing days.

• Parental leave.

• Referral bonuses.

• Employee discounts on RealTruck products.

• Significant discounts on Truck Hero products for employees, family, and friends.

• Remote work arrangement.