Customer Service Representative

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Respond to customer support inquiries with clear, friendly, and brand-consistent written communication.

• Address pre-order concerns, shipping delays, returns, and store credit requests by following established SOPs.

• Develop canned responses and new SOPs based on recurring support trends.

• Review unfulfilled orders older than 3 days bi-weekly and troubleshoot any issues.

• Generate barcode labels for suppliers.

• Create new products within the ecommerce platform.

• Conduct spreadsheet checks, verify SKU accuracy, and handle general data entry tasks.

• Identify and report recurring product or fulfillment issues to the team for root-cause analysis.

⛳️ Requirements

• A minimum of 2 years in a customer service position, preferably supporting a direct-to-consumer or ecommerce brand.

• Exceptional written English skills.

• Strong empathy and emotional intelligence.

• Dependable and punctual.

• Proficient with helpdesk software such as Gorgias, Zendesk, Freshdesk, or similar platforms, as well as Shopify.

• Highly detail-oriented with spreadsheets and data entry.

• A genuine interest in expanding into broader operational responsibilities.

• Experience with an apparel, sustainability, or lifestyle brand is a plus.

• Familiarity with inventory or barcode/SKU workflows is an advantage.

• Based in Latin America, with availability that aligns with Eastern Time.

🏝️ Benefits

• Remote working opportunity for a US-based company.

• Exposure to new technologies and industry trends.

• Competitive salary.