Customer Service Representative

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Address customer inquiries and supply information regarding cycling products and services.

• Aid customers in selecting products, placing orders, and tracking shipments.

• Resolve customer complaints and challenges in a professional and timely fashion.

• Process returns and exchanges in accordance with company policies.

• Ensure customer satisfaction through effective communication and follow-ups.

• Collaborate with cross-functional teams to meet customer needs and enhance service delivery.

• Maintain accurate customer records and update information as required.

• Keep abreast of industry trends and product knowledge.

⛳️ Requirements

• Prior experience in customer service, ideally within the cycling industry.

• Strong written and verbal communication abilities.

• Capability to deliver outstanding customer service and resolve issues professionally.

• Basic understanding of cycling products and industry developments.

• Proficiency in computer systems and software used for order management and customer support.

• Ability to work independently and manage time efficiently.

• Willingness to work remotely and handle a high volume of customer inquiries.