Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Address incoming customer inquiries through phone, chat, and email.

• Support existing and potential customers with policy interpretation, claims inquiries, and matters related to premiums and billing.

• Analyze and interpret insurance policy terms to ascertain coverage eligibility.

• Clarify policy details and ensure customer comprehension.

• Manage changes in coverage, account cancellations, and address customer concerns.

• Identify customer needs and offer solutions that enhance retention and satisfaction.

• Investigate and resolve issues by collecting information and utilizing available resources.

⛳️ Requirements

• High school diploma or equivalent is mandatory.

• An associate degree or higher is preferred.

• At least 2 years of experience in a call center or customer service role within a high-volume environment with performance metrics.

• Strong attention to detail and the ability to accurately follow complex procedures.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).

• Capability to navigate multiple systems and resources simultaneously while ensuring accuracy.

• Exceptional verbal and written communication skills.

• Professional phone and email communication etiquette.

• Ability to quickly adapt in a fast-paced and changing environment.

• Open to coaching and feedback with a commitment to ongoing improvement.

• Strong organizational skills are essential.

• Ability to type at a speed of 40–50 words per minute.

🏝️ Benefits

• Equal employment opportunity workplace.

• Collaborative environment.

• Commitment to local communities.

• Culture built on integrity, exceptional capabilities, and determination.

• Team-oriented culture that emphasizes teamwork, trust, and courage.