Customer Service Representative

This is a fully remote position, open to applicants in Germany.

📋 Description

• Provide customer support (1st and 2nd level) through email, phone, and a ticketing system.

• Manage order processing tasks.

• Handle the installation, configuration, and upkeep of server systems (Linux, Windows).

• Plan and configure information and telecommunications systems.

• Conduct equipment testing and perform systematic fault diagnosis and troubleshooting during incidents.

• Administer and monitor server and network infrastructure.

• Offer product consultation to both new and existing customers.

• Assist and support with internal and external projects.

⛳️ Requirements

• Completed vocational training as an IT specialist in system integration (Fachinformatiker Systemintegration) or an equivalent IT qualification.

• Strong knowledge of popular Linux distributions (Debian, Ubuntu, RedHat, CentOS, SUSE).

• Familiarity with Windows Server operating systems is preferred.

• Understanding of PHP and HTML.

• Business-fluent German (C1 GER) is essential for daily communication.

• Proficient in English.

• Experience with virtualization technologies is advantageous.

• Familiarity with web and server management interfaces (Confixx, Plesk, Parallels Virtual Automation, VMware) is a plus.

• Basic knowledge of ITIL is desirable.

🏝️ Benefits

• Secure position with performance-based remuneration.

• Flexibility to shape your work environment.

• Opportunities for career advancement in a growing company.

• A pleasant and open corporate culture with flat hierarchies.

• Friendly and collegial working atmosphere.

• Company car provided.

• Discounts on products from netclusive.

• Company pension scheme available.

• Option for home office (remote work).