Customer Service Representative

This is a fully remote position, open to applicants in Spain.

📋 Description

• You will represent a well-regarded service provider.

• You will assist customers via phone, email, or mail.

• You will aid customers in preparing invoices and billing statements, as well as rectifying billing issues.

• You will address inquiries related to invoices, process invoice corrections, and initiate dunning suspensions.

• You will be responsible for dispatching invoices, billing statements, and meter-reading reports.

• You will guide customers in creating their billing statements online.

⛳️ Requirements

• Prior professional experience in telephone customer support or a strong desire to transition into this role.

• Excellent proficiency in the German language, both spoken and written.

• Sound numerical skills.

• Quick learner with strong comprehension abilities.

• Basic computer skills.

• Exceptional communication skills and the capability to engage with customers effectively.

🏝️ Benefits

• Permanent employment contract, available in part-time or full-time (35–39 hours/week).

• A Spanish employment contract.

• A fixed monthly salary with timely payment.

• Work location in Maspalomas, situated at the southern tip of Gran Canaria.

• Comprehensive professional training, including practical training days.

• Continuous support from subject-matter experts after the training period.

• Enjoyable weather and a positive team atmosphere.

• A German-speaking team.