Customer Service Representative

This is a fully remote position, open to applicants in Hawaii.

📋 Description

• Act as the primary point of contact for members.

• Assist clients with inquiries and concerns regarding transportation.

• Schedule, modify, and cancel transportation bookings.

• Gather and document customer complaints and issues.

• Precisely record customer details, trip information, and interactions.

• Attend mandatory meetings and adhere to company policies and procedures.

• Maintain an acceptable level of attendance and punctuality.

• Escalate unresolved customer complaints to the relevant departments.

• Foster a positive and collaborative work atmosphere.

• Provide support for a 24/7/365 contact center, including necessary night, weekend, holiday, and company-recognized holiday shifts.

• Engage in additional projects or responsibilities as assigned.

⛳️ Requirements

• Must reside in Hawaii.

• High-speed internet connection with a minimum of 25 Mbps download and 5 Mbps upload; proof of speed test is required.

• Capability to directly connect to the modem via hardwire.

• A dedicated workspace separate from other living areas to ensure the confidentiality of sensitive information.

• Ability to fully attend training sessions and be on camera during the first 30 days of employment.

• High School Diploma is preferred.

• 0–2 years of experience in a contact center or customer service role with high call volume and data entry preferred, or an equivalent combination of education and/or experience.

• Exceptional customer service and interpersonal skills.

• Ability to work both independently and collaboratively within a team.

• Quick adaptability to new technology and processes.

• Ability to comprehend and follow complex instructions.

• Proficient typing skills with a minimum speed of 35 words per minute.

• Availability to work Monday through Friday and support a 24/7/365 contact center, including nights, weekends, and holidays.

• Capability to fulfill physical demands including prolonged sitting, frequent telephone and computer use, data entry, occasional standing and walking, and lifting up to 10 lbs.

🏝️ Benefits

• Medical, Dental, and Vision insurance.

• Employer Paid Basic Life Insurance and Accidental Death & Dismemberment (AD&D).

• Voluntary Life Insurance options for Employee, Spouse, and Child.

• Flexible Spending Accounts for Health Care and Dependent Care.

• Pre-Tax and Post-Tax Commuter and Parking Benefits.

• 401(k) Retirement Savings Plan with Company Match.

• Paid Time Off.

• Paid Parental Leave.

• Short-Term and Long-Term Disability coverage.

• Tuition Reimbursement.

• Employee Discounts on retail, hotel, food, restaurants, car rentals, and much more!

• Opportunity to work from home.