Customer Service Representative

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Serve as a bridge between clients and the vendor network by overseeing repair and maintenance requirements in One by Lessen.

• Primarily engage with clients and vendors through phone and electronic communication.

• Build and sustain positive relationships with clients to guarantee exceptional satisfaction.

• Manage incoming customer calls and email service requests effectively.

• Handle real-time inquiries and monitor commitments while providing timely responses.

• Organize and oversee the completion of assigned services.

• Promptly escalate any disputes or unresolved service confirmations.

• Stay in the queue to respond to requests and address customer inquiries.

• Maintain communication with affiliates in accordance with contracts and agreed scopes of work.

• Relay information to supervisors, colleagues, and subordinates via phone, written communication, email, or in-person interactions.

• Input data into the database, ensuring consistency and accuracy.

• Assist in training team members and offering constructive feedback.

• Promote a positive team atmosphere.

• Safeguard the confidentiality and accuracy of both internal and external data.

• Undertake ad-hoc projects and other assigned tasks.

• Work Monday to Friday, from 1:00 PM to 10:00 PM Central Time.

⛳️ Requirements

• A high school diploma is mandatory.

• 3 to 4 years of customer service experience is preferred.

• Basic troubleshooting skills and the ability to convey solutions effectively.

• Proficient in communicating industry-specific terminology.

• Competency in Microsoft Word, Excel, and Outlook is required.

• Shift flexibility may be necessary.

🏝️ Benefits

• Competitive salary.

• Options for Health, Dental, Vision, Life, and Disability coverage.

• 401K retirement savings plan.

• Paid vacation along with federal and floating holidays.

• Maternity/Paternity pay.

• Opportunities for career advancement.

• Provision of all necessary tools for success.