Customer Service Representative

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Handle over 80 incoming calls daily from patients, medical offices, or private insurance providers.

• Set up payment plans for patients with overdue balances.

• Leverage various resources to address patient inquiries during calls.

• Achieve performance targets consistently.

• Gain proficiency in processes after completing a comprehensive training program.

• Collaborate with both external customers and internal staff to address customer queries.

• Deliver product training and manage a diverse range of inquiries.

• Ensure an exceptional customer experience.

⛳️ Requirements

• High School Diploma or equivalent GED.

• At least 1 year of customer service experience.

• Capability to work and adapt in a fast-paced environment.

• Strong attention to detail and concentration.

• Ability to thrive in a team-oriented setting.

• Excellent organizational abilities.

• Proficiency in navigating multiple computer applications and screens.

• Competence in alpha-numeric data entry.

• Strong communication skills.

• Aptitude for finding solutions to complex patient billing challenges.

• Availability from Monday to Friday, 10:00 am to 7:00 pm EST; training hours from 9:00 am to 6:00 pm EST.

• Preferred: 1 year or more of experience in a high-volume call center.

• Preferred: 1 year or more of experience in medical billing, insurance claims, and explanations of benefits.

• Preferred: 1 year or more of experience in patient billing.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Short-term disability (STD).

• Long-term disability (LTD).

• 401(k).

• Paid Time Off (PTO) or Flexible Time Off (FTO).

• Tuition Reimbursement.

• Employee Stock Purchase Plan.