Customer Service Representative

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Establish robust relationships with team members and various departments to ensure outstanding internal customer service and enhance service delivery to external clients.

• Deliver professional and courteous service to external customers through phone and email interactions.

• Address customer inquiries, investigate issues, and offer effective solutions.

• Record issues, action steps taken, and outcomes of inquiries systematically.

• Efficiently document and process change requests in a timely manner.

• Fulfill supply and product order requests.

• Conduct outbound calls to existing customers regarding new products and services.

⛳️ Requirements

• High School diploma.

• Two or more years of experience in customer service.

• Exceptional written, verbal, and listening communication abilities.

• Demonstrated capability and enthusiasm for delivering outstanding customer service.

• Professional phone demeanor and excellent phone etiquette.

• Strong research and problem-solving skills.

• Keen attention to detail and accuracy.

• Proficient in computer skills, particularly with Microsoft Office Suite applications.

• Associate’s Degree is preferred.

• One or more years of experience with medical terminology is preferred.

• Current or previous experience with Labcorp is preferred.

• Availability during the hours of 8:30am to 5pm Central Time, Monday through Friday.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Short-term disability (STD).

• Long-term disability (LTD).

• 401(k) plan.

• Paid Time Off (PTO) or Flexible Time Off (FTO).

• Tuition Reimbursement.

• Employee Stock Purchase Plan.