Customer Service Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Act as the main point of contact for customers through chat.

• Deliver outstanding customer service by addressing inquiries, resolving complaints, and assisting customers with solutions.

• Keep a comprehensive understanding of products, services, and policies to effectively support customers.

• Properly document customer interactions and transactions across all tools and platforms.

• Work in conjunction with other departments to resolve customer issues and escalate complex problems when necessary.

• Aim to surpass customer satisfaction targets and performance metrics.

• Consistently seek ways to enhance the customer experience and optimize processes.

• Remain informed about product knowledge and industry trends to improve customer assistance.

• Ability to work within the specified hours of operation, with flexibility required on weekends and holidays.

⛳️ Requirements

• High School Diploma or equivalent.

• Must have BYOD (Bring Your Own Device) capability.

• Strong communication skills.

• Technologically proficient with the ability to navigate multiple windows and tabs while delivering a Best-In-Class Customer Experience over the phone.

🏝️ Benefits

• Paid Training.

• HMO and Group Life Insurance.

• Paid Time Off.

• Referral Program.

• Career Advancement.