Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver outstanding customer service by clarifying policy coverage, updating claim statuses, and assisting with claim payments or other policy-related inquiries for policyholders and/or interested third parties.

• Engage in frequent phone communication with policyholders, providers, and interested third parties.

• Process requests from policyholders through correspondence, phone calls, and emails.

• Review and uphold new and modified procedures regarding policy information.

• Adhere to departmental standards concerning call volume, average handling time, and time management.

⛳️ Requirements

• A high school diploma or equivalent is required; some college experience is preferred.

• A minimum of one year of office experience is preferred.

• Experience in telecommunications is advantageous.

• A background in life and health insurance, along with knowledge of insurance operations, is preferred.

• Previous customer service experience and strong telephone skills are essential.

• Exceptional written and verbal communication skills are required.

• Strong organizational abilities are necessary.

• The ability to maintain confidentiality is a must.

• Excellent recognition skills for both letters and numbers are required.

• Proven mathematical skills are essential.

• Basic computer skills are necessary.

• Must be capable of managing high-stress situations with composure, tact, and professionalism.

• Strong decision-making abilities with the capacity to analyze situations and draw logical conclusions are essential.

• Typing speed of at least 30 words per minute is required.

🏝️ Benefits

• Competitive compensation designed to reflect your expertise and contributions.

• Comprehensive health, dental, and vision insurance plans, as your well-being is vital to your performance.

• Robust life insurance benefits and retirement plans, including a pension plan.

• Paid holidays and time off to promote a healthy work-life balance.

• Parental leave to support our employees welcoming new family members.

• Subsidized all-in-one subscriptions to assist with fitness, mindfulness, nutrition, and sleep objectives.

• Company-funded counseling services for support with mental health, stress management, and work-life balance.

• Eligibility for continued education reimbursement and company-paid FLMI and ICA courses to advance your career.

• Discounted tickets to Texas Rangers games for a memorable visit to Globe Life Field.