Customer Service Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Deliver exceptional customer service as the primary support for all customer inquiries.

• Address inquiries and issues efficiently and professionally through various systems.

• Aim for first-contact resolution while ensuring high levels of customer satisfaction.

• Manage daily call volume, prioritizing service level commitments.

• Provide precise resolutions to customer inquiries via phone, email, and written communication.

• Achieve quality assurance standards and key performance targets.

• Professionally manage and resolve escalated issues.

• Support department and company initiatives as necessary.

• Perform additional duties as assigned.

⛳️ Requirements

• Minimum of 1 year of customer service experience in a comparable role.

• High school diploma or equivalent qualification.

• Strong verbal and written communication abilities.

• Excellent listening skills with the capacity to ask insightful questions, comprehend concerns, and address objections.

• Proficiency in Microsoft Office Suite, particularly in Word, Excel, and Outlook.

• Basic understanding of the Internet for business applications.

• Capability to learn new computer systems effectively.

• Familiarity with customer service principles and practices.

• Professional and amiable demeanor with the ability to quickly establish rapport with customers.

• Flexible availability for scheduling.

• Attention to detail.

• Ability to handle and resolve escalated issues professionally.

• Significant computer and phone usage required.

• Ability to remain seated for 90% of the workday.

• Willingness to work shifts and overtime as needed.

• Dependable and consistent attendance.

• Capability to work full-time and/or part-time in accordance with position requirements.

🏝️ Benefits

• Competitive compensation structured to reflect your expertise and contributions.

• Comprehensive health, dental, and vision insurance options.

• Extensive life insurance benefits.

• Retirement plans, including a company-matched 401k and pension scheme.

• Paid holidays and time off policies.

• Parental leave benefits.

• Subsidized all-in-one subscriptions promoting fitness, mindfulness, nutrition, and sleep goals.

• Company-sponsored counseling services for mental health, stress management, and work-life balance.

• Eligibility for continued education reimbursement.

• Company-funded FLMI and ICA courses.

• Discounted tickets for Texas Rangers games.