Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Addresses customer inquiries received through phone, email, and fax.

• Logs interactions in SalesForce.

• Suggests, quotes, samples, and sells standard stock products.

• Manages all facets of order fulfillment from order receipt to delivery and invoicing.

• Proactively informs customers about delays or issues with orders and offers alternative standard products to assist them.

• Resolves complaints related to pricing errors, order entry mistakes, and customer accommodations.

• Actively engages with designated accounts by initiating phone and/or email communication to gain a deeper understanding of their business needs.

⛳️ Requirements

• Bachelor’s degree or equivalent professional experience.

• 2-3 years of prior customer service experience.

• Experience in a manufacturing setting and familiarity with ERP systems is highly desirable.

🏝️ Benefits

• Competitive compensation and an annual bonus program.

• Medical, dental, vision, and life insurance coverage.

• Tuition reimbursement program.

• 401K matching.

• Casual work environment.

• Opportunities for career development.

• And more!