Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage and communicate with providers to swiftly acquire necessary medical record documentation.

• Play a vital role in fulfilling our mission of delivering outstanding services to our clients.

• Request records and information from healthcare providers.

• Address telephone inquiries promptly, professionally, and efficiently to ensure resolution.

• Analyze provider inquiries to determine the most effective use of resources for resolution.

• Act as a liaison between providers and various departments or team members in response to inquiries.

• Respond professionally to all written communications (letters, e-faxes, emails).

• Process rejected records that fail to meet initial inspection criteria and reach out to providers for resubmission of legible copies.

• Assist providers in clarifying what is requested and address their inquiries.

• Process and verify received records through provider communication, indicating when invalid documentation is replaced or ready for assignment.

• Maintain competency by participating in required education and training programs.

• Adhere to all departmental protocols, policies, and procedures.

• Perform additional duties as assigned by the Call Center Manager or Medical Records Supervisor.

⛳️ Requirements

• An Associate's Degree in any of the following fields: - Medical Records - Computer Science.

• Alternatively, a high school diploma or G.E.D. combined with two years of experience in customer service, call center, and/or medical records.

• Proficient in computer use and software applications, particularly MS Word and MS Excel.

• Capable of managing multiple phone lines throughout the business day.

• Able to communicate clearly and articulate in a professional manner.

• Possess the ability to collaborate effectively in a team environment.

• Extensive knowledge of medical records, their components, and relevant practices, policies, and procedures is preferred.

• Familiarity with medical terminology is essential.

• Understanding of healthcare and Medicare forms, documentation, and facilities is required.

• Optional: Bilingual (Spanish) Customer Service Representative - must be fluent in speaking, reading, and understanding Spanish.

• Preferably have at least one (1) year of customer service experience with a focus on call center operations.

🏝️ Benefits

• Empower AI is honored to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs.

• This accolade reflects the company’s dedication to hiring and supporting active-duty and veteran employees.