Customer Service Representative

This is a fully remote position, open to applicants in Argentina.

📋 Description

• You will support customers with inquiries and concerns regarding our products.

• Your goal will be to ensure that customers are pleased and satisfied with their interactions with our customer service team.

• You will be responsible for turning around any dissatisfied customers due to shipping or product delays.

⛳️ Requirements

• Must be fully fluent in English.

• Demonstrated experience in achieving excellence in customer service.

• Previous experience in a customer service role with Amazon is required.

• Must be hardworking, resourceful, self-motivated, detail-oriented, and responsible.

• A strong passion for helping others and contributing to the company's success.

• Creative and proactive in designing and implementing new processes to continually enhance departmental efficiency, while regularly proposing new ideas.

• Proficient in MS Office, Google Sheets, and project management tools.

• Experience with Freshdesk (or similar platforms) is advantageous.

• Willingness to commit to working exclusively for a single employer.

• Ability to work additional hours if required.

🏝️ Benefits

• Emphasis on work/life balance.

• Flexible time-off policies, including holidays and sick days, within a fun remote start-up culture.

• Complimentary premium culinary products from our company.