Customer Service Representative

This is a fully remote position, open to applicants in Texas.

📋 Description

• Deliver exceptional Customer Service through Telephone, Email, Chat, and Form Fill interactions for homeowners, distributors, dealers, and both internal and external customers.

• Cultivate a comprehensive understanding of the products or services provided.

• Supply consumers with information about our products, rebates, and financing options.

• Collaborate with dealers to ensure an effective transition of the consumer and product recommendations.

• Create “warm” leads through incoming calls and completed forms.

• Achieve sales and call center performance metrics established in KPI’s and SLA’s.

• Execute data entry, document reviews, and maintain accurate customer and sales records.

• Consult with internal technical specialists as needed to address consumer inquiries about relevant products.

• Conduct follow-up communications via calls or emails to foster leads, resolve questions, and ensure customer satisfaction.

• Meet or surpass designated sales quotas and targets.

• Identify and recommend opportunities for process enhancements.

• Comprehend and adhere to work instructions, operational procedures, and company policies.

• Undertake additional projects as assigned.

⛳️ Requirements

• High School diploma or equivalent.

• A minimum of 2 years of experience in customer service.

🏝️ Benefits

• Competitive salary.

• Opportunities for professional development.

• Supportive team environment.