Customer Service Representative

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Contact body shops to verify vehicle pick-up details and secure vehicle release authorization.

• Communicate with vehicle owners to obtain necessary releases, coordinate transport (including three-way calls with shops or towing companies if required), and assist with the retrieval of personal items.

• Utilize the “DeCode This” tool to search VINs and collect essential vehicle information.

• Maintain organization by accurately documenting interactions and details about each vehicle in the system.

• Achieve daily performance targets, including making over 100 calls per day and processing more than 60 live lots daily.

• Attend weekly team meetings via Teams to stay connected and collaborate effectively.

• Adhere to all Copart policies and guidelines to ensure quality and consistency in your work.

• Assist with additional tasks or support teammates as necessary.

• Carry out other responsibilities as assigned by management.

⛳️ Requirements

• At least one year of office support experience in a customer service capacity.

• High school diploma or GED.

• Excellent communication skills – comfortable speaking on the phone and crafting clear, concise messages.

• Typing speed of 45 WPM and familiarity with basic 10-key functions.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook).

• Strong attention to detail, excellent problem-solving abilities, and capacity to multitask.

• A professional virtual appearance with a quiet, distraction-free work environment.

• Bilingual skills are an advantage.

• Availability to work occasional overtime is required.

🏝️ Benefits

• Medical/Dental/Vision coverage.

• 401k with a company match.

• ESPP - Employee Stock Purchase Plan.

• EAP - Employee Assistance Program.

• 10 vacation days annually.

• 7 paid company holidays.

• Life and AD&D insurance.

• Along with many other employee benefits.