Customer Service Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Organize and oversee the daily operations of healthcare personnel.

• Recruit and select caregivers through a thorough screening process.

• Maintain regular communication with field staff, fostering strong interpersonal relationships, enhancing the employer’s brand, and ensuring the retention of top talent.

• Assign client shifts by pairing the most suitable caregiver with each client.

• Proactively build strong connections and relationships with team members based in the US.

• Oversee the service delivery platform to ensure compliance with the company’s standards.

• Respond to phone inquiries and deliver outstanding customer service.

• Compile and prepare daily and weekly staffing reports.

• Assist with payroll functions as needed.

• Provide HR support to healthcare personnel.

⛳️ Requirements

• Minimum of 3 years of experience in a Customer Service position.

• Must possess exceptional communication skills in English, both verbal and written.

• Proficient in computer usage, particularly with documents, spreadsheets, and web applications.

• Strong problem-solving abilities.

• Highly organized, detail-oriented, dependable, and capable of multitasking.

• Self-motivated with excellent time management capabilities.

• Outstanding customer service skills, particularly on the phone with US or UK clients.

• Clear and professional phone call voice quality and high-definition video quality using home office equipment during the hiring process is essential.

• Must have a dedicated home office space.

• Shift hours: 11:30 PM - 8:30 AM Philippine Standard Time.

• Strong work ethic, professionalism, and respect towards work are required.

🏝️ Benefits

• Permanent work-from-home (WFH) arrangement in a positive, friendly, and enjoyable work atmosphere!

• Opportunities for promising career advancement within a professional organization that utilizes industry-leading processes and cutting-edge technology.

• Nine years of remote work expertise to support your career progression.

• Access to training and educational resources.

• Recognition and incentives from management for outstanding performance.