Customer Service Representative

This is a fully remote position, open to applicants in Germany.

📋 Description

• Providing customer support via written communication and telephone (non-sales).

• Addressing customer inquiries regarding the client's products and services.

• Documenting post-call interactions and updating customer records.

• Enhancing customer satisfaction by efficiently managing incoming requests.

⛳️ Requirements

• A minimum internet connection speed of 50 Mbps and a designated workspace.

• Proficient in the German language, both written and spoken.

• Comfortable with using PC applications confidently.

• Availability to work in shifts.

• A service-oriented and customer-focused mindset.

• Ability to work independently and with attention to detail.

🏝️ Benefits

• Stable position with options for permanent employment, either full-time or part-time (starting from 25 hours per week).

• Monthly base salary complemented by performance-based incentives.

• Additional compensation for working on Sundays and public holidays, along with extra allowances for late shifts.

• Required hardware will be supplied by the company.

• Seamless onboarding experience through professional and paid training, conducted entirely remotely.

• Access to discounts for events, online stores, travel platforms, and more, as well as regular team-building activities.