Customer Service Representative

This is a fully remote position, open to applicants in Puerto Rico.

📋 Description

• Address customer support tickets by responding to inquiries and resolving issues related to current orders.

• Handle a significant volume of phone calls to assist customers with their existing orders and guide new customers on how to place online orders.

• Reply to emails and address questions and concerns from customers, as well as internal departmental inquiries regarding orders or payment processes, and support field servers as needed.

• Record issues in Confluence.

• Review court dockets for information on case filings and occasionally retrieve filed documents.

• Carry out other job-related responsibilities as assigned.

⛳️ Requirements

• A high school diploma or GED is required; 1-3 years of experience in customer support or a call center, assisting customers via phone.

• Technology-savvy; experience with computer applications such as Microsoft Outlook, Excel, Word, PDF Editor, and phone systems is preferred.

• Experience in document manipulation.

• Proficient in reading, writing, and speaking English.

• Capable of transcribing information, reviewing orders, investigating issues, and implementing solutions.

• Ability to perform repetitive tasks with a high degree of accuracy.

• Ability to maintain a high standard of work output even in stressful situations.

• Skillful in anticipating issues and finding ways to avoid them.

• Competent in implementing new processes and changes to enhance performance.

• Typing speed of at least 55 words per minute.

🏝️ Benefits

• Health, Dental, and Vision insurance.

• 401(k) plan with company matching.

• Paid time off.

• Seven paid company holidays.

• Four floating holidays each year.

• Life Insurance and Accidental Death & Dismemberment Insurance.

• Long-term Disability coverage.

• Health Care Reimbursement Flexible Spending Account.

• Dependent Care Flexible Spending Account.

• Employee Assistance Program (EAP).

• Pet Insurance.