Customer Service Representative – After-Hours

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond to incoming customer calls during after-hours operations.

• Initiate outbound calls as necessary for follow-ups, confirmations, etc.

• Accurately schedule service appointments utilizing company systems.

• Deliver clear, professional, and courteous communication to customers.

• Ensure that all customer interactions are properly logged and recorded.

⛳️ Requirements

• Excellent verbal communication skills in English, maintaining a clear, professional, and customer-friendly tone.

• Previous experience in customer service or call handling roles.

• Capability to efficiently manage multiple calls and scheduling tasks.

• Comfortable with remote work and able to operate independently.

• Experience in HVAC, refrigeration, or related service industries is preferred.

• Familiarity with ServiceTitan is strongly preferred.

• Bilingual skills (English/Spanish) are a plus, though not mandatory.

🏝️ Benefits

• 100% REMOTE

• $50 birthday bonus

• $200 testimonial bonus

• $500 entry monthly raffle

• NO TRACKER. NO PROBLEM