Customer Service Representative – Administration, Finance

This is a fully remote position, open to applicants in Germany.

📋 Description

• Serve as the primary point of contact for users of our Infoma software modules in the financial accounting sector.

• Evaluate and categorize customer inquiries, documenting reports within the ticketing system.

• Address general customer questions and resolve issues through remote diagnostics with assistance.

• Collect all relevant data and information for more intricate problems, preparing them for escalation to the next level of support.

⛳️ Requirements

• Vocational training or a degree in business administration, public administration, or tax-related disciplines — or equivalent practical experience.

• Exceptional communication abilities.

• A customer-oriented and approachable attitude.

• Strong attention to detail, dedication, and a desire to learn.

🏝️ Benefits

• Continuous training and development opportunities.

• Flexible working hours.

• Performance bonuses and employment governed by collective bargaining agreements within a secure, stable, and growing industry.

• Participation in the company's employee share program, including subsidies for free shares and support for retirement plans.

• Flexible working arrangements (e.g., part-time, flexitime, trust-based hours, 4-day workweek, etc.).

• Option for remote or mobile work.

• Employee discounts with over 700 prominent providers.

• Access to state-of-the-art work equipment (laptop, smartphone).

• Complimentary beverages and fresh fruit.