Customer Service Officer – Offshore

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Collaborate with the Customer Experience team to provide outstanding customer support.

• Play a crucial role in establishing meaningful connections with customers across various communication platforms.

• Collect and communicate valuable customer feedback to aid in the enhancement of products and services.

⛳️ Requirements

• Maintain a positive, proactive, and customer-centered attitude that fosters a healthy and collaborative team environment.

• Offer customer support in both Mandarin and English via phone calls, live chats, and email communication.

• Assist customers by addressing inquiries, resolving issues, and providing precise information and support promptly.

• Collaborate with internal teams and external partners to ensure customer requests and transactions are addressed within established timelines.

• Adhere to high service quality standards in line with the company’s customer experience objectives and brand values.

• Accurately document customer interactions and feedback for reporting and ongoing improvement efforts.

• Support initiatives aimed at enhancing customer satisfaction and reinforcing long-term loyalty to the PRISM+ brand.

🏝️ Benefits

• 14 days of Annual Leave

• 1 day of Birthday Leave

• Statutory contributions, including EPF and SOCSO, will be provided.

• RM800 annual flexible medical benefit, claimable for medical, dental, and optical expenses (pro-rated based on employment start date).