Customer Service Officer

This is a fully remote position, open to applicants in Pakistan.

📋 Description

• Engage with customers via phone, chat, and email to assess their banking requirements.

• Deliver outstanding customer service to foster customer loyalty.

• Address issues through live chat, email, or phone communication.

• Transform sales prospects to achieve financial objectives.

• Clarify and detail procedures and products during telephone interactions.

• Gather and communicate customer feedback for ongoing product enhancement.

• Work in a Call Centre environment where interactions with customers occur primarily over the phone.

• Adhere to the established rules and guidelines set by the Bank, as well as those specific to the Direct Banking Center.

• Primarily focused on elucidating procedures or providing information about retail banking products.

• Involves conducting root cause analysis and reversing charges and fees when necessary.

⛳️ Requirements

• University Graduate (preferably with a background in finance, banking, or mathematics).

• 1 to 3 years of relevant experience.

• Strong customer orientation.

• Proficient in computer usage.

• Exceptional communication abilities.

• Strong listening skills.

🏝️ Benefits

• Competitive salary package.

• Opportunities for professional development and growth.

• Supportive work environment.

• Comprehensive health benefits.