Customer Service Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Serve as the primary liaison for students, actively engaging with them during online workshops and live retreats/intensives.

• Conduct weekly group calls and live sessions, offering support and guidance.

• Interact in chats and engage with the community within our client’s Facebook Group.

• Attend Monday morning meetings and other scheduled gatherings.

• Manage various administrative responsibilities as required, including CRM updates and communications.

• Present a professional appearance for live calls and interactions.

• Assist with client onboarding to ensure a positive experience with the program.

• Be adaptable to flexible scheduling, including evenings and weekends as needed for events.

• Foster client success through exceptional communication, multitasking, and time management.

⛳️ Requirements

• Ability to maintain a flexible schedule, including evenings and weekends, with a commitment to Monday morning meetings at 9:30 AM EST and Thursdays at 11 AM EST.

• At least 3 years of experience in customer service; 3 years in sales is preferred.

• Background in roles such as social work, teaching, or other people-oriented positions is advantageous.

• Outstanding writing and verbal communication skills.

• Proficient in CRM systems (GoHighLevel experience is a plus), Zoom, calendar bookings, spreadsheets, and other digital tools.

• A positive, professional demeanor with a commitment to self-improvement and personal accountability.

• Strong interpersonal skills and the ability to excel in high-pressure environments.

• A keen desire to learn and grow within the team.

• Availability to work 20-25 hours per week.

• **Minimum Technical and Work Environment Requirements:**

• Internet Connection:

• Main internet connection with a minimum speed of 15 Mbps.

• Backup internet connection with at least 10 Mbps, capable of supporting work during power outages.

• Primary Device:

• Desktop or laptop with at least:

• Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.

• A minimum of 8 GB RAM.

• Backup Device:

• Must meet or exceed the performance of an Intel Core i3 processor.

• Must be operational during power interruptions.

• A working webcam.

• A noise-canceling USB headset.

• A quiet, designated home office space.

• Peripherals and Workspace: A smartphone for communication and verification purposes.

🏝️ Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.

• Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.

• Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.

• Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.

• Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.

• Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.