Customer Service Lead

This is a fully remote position, open to applicants in Idaho, +2 more states.

📋 Description

• Train and mentor a team of customer service representatives.

• Evaluate email, chat, and phone communications to ensure adherence to company policies and standards.

• Address escalated customer inquiries through calls, emails, and chats as necessary.

• Provide prompt and professional responses to customer inquiries via phone, email, and live chat.

• Manage incoming telephone calls while delivering outstanding customer support.

• Investigate and resolve complaints to guarantee customer retention and satisfaction.

• Follow up on all written communications and escalate issues to the customer service manager on duty when needed.

• Collaborate and follow up with other departments to ensure effective problem resolution, and work alongside fellow customer service team members to foster an environment of customer satisfaction.

• Stay updated and train customer service representatives on all new policies and procedures.

⛳️ Requirements

• Proficiency in Microsoft Word and Excel.

• High School Diploma.

• Ability to type 50+ words per minute.

• At least 2 years of experience in customer service, help desk, or call center roles within a retail environment (Preferred).

• A minimum of 1 year of team leadership experience (Preferred).

• Typing speed of 60+ words per minute (Preferred).

• Reliable internet speed of 50 Mbps or higher with an Ethernet connection (Wi-Fi not allowed).

• Must have a dedicated, quiet, and distraction-free workspace with an appropriate work surface (desk that accommodates a laptop and monitor).

• Willingness to work required overtime when business needs arise.

• Flexibility in scheduling as shifts may change based on customer needs.

🏝️ Benefits

• Flexible work arrangements.

• Opportunities for professional development.