Customer Service Helpdesk – Tech Support

This is a fully remote position, open to applicants in Greece.

📋 Description

• Engage with customers through phone, chat, and email.

• Monitor and manage cases to ensure they are resolved efficiently and promptly.

• Uphold high levels of customer satisfaction while representing a prominent brand.

• Offer troubleshooting support for mobile devices, including smartphones, tablets, and more.

• Assist customers in managing and securing their accounts and passwords.

• Organize repairs for hardware-related issues.

• Escalate unresolved cases by reaching out to 2nd level support Interaction Experts.

• Ensure a consistently high level of customer satisfaction.

⛳️ Requirements

• Proficiency in Swedish.

• Advanced knowledge of English.

• Familiarity with iOS and/or MacOS, or similar technologies, is preferred.

• Excellent communication skills.

• Previous experience in customer support is a plus.

• Strong troubleshooting abilities.

🏝️ Benefits

• Comprehensive support to facilitate your relocation to Greece (we will cover your flight ticket expenses, hotel accommodation, and assistance with the house searching process - all at no cost to you).

• Competitive monthly salary plus two additional salaries per year.

• Health care benefits along with various other discounts.

• Complete training provided by certified instructors.

• Opportunities for professional growth and development.

• Special events and community and social responsibility initiatives.

• Complimentary online Greek language courses.

• Work for a Great Place to Work-Certified Company that promotes diversity.