Customer Service Expert, French

This is a fully remote position, open to applicants in Greece.

📋 Description

• Interact with customers through phone, chat, and email.

• Monitor and follow up on cases to guarantee their resolution in an efficient and timely manner.

• Uphold high levels of customer satisfaction while representing a prominent brand.

• Offer troubleshooting assistance for mobile devices, including smartphones, tablets, and more.

• Help customers manage and secure their accounts and passwords.

• Arrange repairs for hardware-related concerns.

• Identify potential sales opportunities during customer interactions.

• Escalate unresolved cases by liaising with 2nd level support Interaction Experts.

• Ensure high customer satisfaction levels are maintained.

⛳️ Requirements

• Proficiency in French.

• Advanced knowledge of English.

• Familiarity with iOS and/or MacOS, or similar technology, is preferred.

• Excellent communication skills.

• Previous experience in customer support is a plus.

• Strong troubleshooting abilities.

🏝️ Benefits

• Comprehensive support for your relocation to Greece (Athens or Thessaloniki), including coverage for flight tickets, hotel accommodation, and assistance with the house search, all at no cost to you.

• Competitive monthly salary along with 2 additional salaries per year.

• Health care benefits and a variety of discounts.

• Complete training provided by certified instructors.

• Opportunities for professional growth and development.

• Free online Greek language course.