Customer Service – Event Expert

This is a fully remote position, open to applicants in United States.

📋 Description

• Address customer inquiries through a high volume of interactions via phone, email, and chat.

• Deliver specialized support for customers, particularly for SeatGeek Enterprise client phone assistance.

• Keep up-to-date with the latest SeatGeek features, Enterprise clients, and ticketed events.

• Utilize metrics and consumer insights to enhance SeatGeek's offerings.

• Collaborate with managers to assess performance in comparison to peers and success benchmarks.

• Employ tools such as Talkdesk, Zendesk, internal admin systems, Slack, Google business tools, Github, Looker, and Jira.

• Participate in weekly one-on-one and group strategy meetings.

• Transition into project work, handling specialized and escalated customer inquiries, and initiatives aimed at improving CX/SeatGeek.

• Provide customer service during weekends and necessary holiday shifts.

⛳️ Requirements

• Bachelor's degree or equivalent experience is required.

• Prior experience in Customer Service is mandatory.

• Experience in a tech startup or a high-volume company is advantageous.

• Ability to leverage data for informed decision-making and persuasive arguments.

• Excellent communication skills with the ability to engage with diverse individuals.

• Strong enthusiasm for technology and customer experiences.

• Capacity to maintain composure in high-pressure situations.

• A robust work ethic is essential.

• Flexibility to adjust to seasonal demands, technological advancements, and evolving business requirements.

• Reliable high-speed internet connection of at least 35 Mbps; 50+ Mbps is strongly preferred.

• Proficiency in Spanish is a plus.

• Willingness to work on weekends.

• Availability for one of the following 8-hour shifts: 9am–5pm ET or 5pm–1am ET.

• Some holiday work may be required.

🏝️ Benefits

• Discretionary annual bonus.

• Flexible work environment, enabling you to work as many days a week in the office as desired or fully remotely.

• A work-from-home stipend to assist with your home office setup.

• Generous paid time off (PTO).

• Up to 16 weeks of fully-paid family leave.

• 401(k) matching program.

• Student loan matching initiative.

• Comprehensive health, vision, dental, and life insurance coverage.

• Up to $25,000 towards family building, reproductive health services, and gender-affirming care.

• $500 annually for wellness-related expenses.

• Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical.

• $360 each quarter to spend on tickets to live events.

• Annual subscription to Spotify, Apple Music, or Amazon Music.