Customer Service, Croatian Speaker

This is a fully remote position, open to applicants in Greece.

📋 Description

• Deliver exceptional customer service to clients who speak Croatian through phone, email, and live chat.

• Support customers with inquiries related to bookings, modifications, cancellations, and general assistance.

• Uphold a professional and courteous demeanor in all communications.

• Accurately document customer interactions to enhance service quality.

• Work collaboratively with team members and partners at Booking.com to guarantee customer satisfaction.

• Engage in ongoing training to remain informed about platform features, policies, and best practices in customer service.

⛳️ Requirements

• Proficiency in Croatian (both written and spoken) is a must. Your nationality and native language should be clearly indicated in your application.

• A reliable internet connection and a suitable home office environment are required.

• Strong dedication to providing high-quality customer service.

• Prior experience in customer service or the travel sector is beneficial but not mandatory.

• Outstanding communication and problem-solving abilities.

• Capability to work independently and effectively manage time in a remote environment.

• A positive mindset with a proactive approach to customer satisfaction.

🏝️ Benefits

• Competitive Salary

• Pre-paid flight, hotel, and airport taxi

• 13th & 14th month salary each year

• Paid training and opportunities for career advancement

• 50 euros in food vouchers

• Additional perks