Customer Service Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversees a significant volume of incoming and outgoing calls efficiently.

• Offers assistance, addresses issues, and provides guidance to customers regarding their statements or any concerns they may have.

• Adheres to communication scripts and guidelines whenever necessary.

• Operates within various billing systems and EHR/EMR platforms.

• Communicates billing discrepancies and payment challenges effectively.

• Conducts pre-collection calls.

⛳️ Requirements

• 1-3 years of experience in operations.

• Understanding of organizational efficiency and operations management.

• Background in a multi-entity organization within the healthcare sector.

• Demonstrated work experience as an Operations Coordinator or in a similar capacity.

• Exceptional organizational and communication abilities at all levels, both orally and in writing.

• Keen attention to detail.

• Competency in using a computer and proficiency with a 10-key numeric keypad is essential.

• Prior experience with computer software, including Microsoft Office Suite.

🏝️ Benefits

• We’ve been work-from-home champions long before it became a trend.

• We actively support (and provide funding for) ongoing education.

• We match charitable contributions.

• Enjoy remote happy hours and participate in a book club.