Customer Service Call Center

This is a fully remote position, open to applicants in United States.

📋 Description

• Obtain and manage authorizations for reorders.

• Address patient concerns and guarantee precise reorder processing through phone communication, document handling, and medical record verification.

• Ensure that patients possess the necessary medical documentation for billing of assigned services.

• Enhance the patient base through retention strategies and cross-selling initiatives via phone.

• Manage incoming and outgoing calls from patients, healthcare providers, and referral contacts.

• Resolve both new and existing patient issues and facilitate the addition of services.

• Verify and clarify insurance coverage details for patients.

• Review supply configurations against relevant documentation, formulary guidelines, and manufacturer capabilities.

• Keep abreast of medical documentation, insurance prerequisites, and company protocols.

• Uphold confidentiality when accessing sensitive information.

• Ensure consistent, reliable attendance and exhibit flexibility to accommodate departmental needs.

⛳️ Requirements

• Minimum of a high school diploma or GED equivalent.

• Preferred experience in customer service.

• Proficient in computer skills.

• Strong keyboarding skills.

• Capacity to input data accurately while demonstrating effective listening skills.

• Excellent attention to detail, ability to multitask, and possess strong communication and organizational abilities.

• Outstanding phone and email communication skills.

• Availability during evenings and weekends may be necessary.

• Ability to maintain confidentiality when dealing with sensitive information.

🏝️ Benefits

• Competitive salary.

• Bonus/incentive opportunities or commission (if applicable).

• Medical, dental, and vision insurance.

• 401(k) plan with company match.

• Paid time off including vacation and holidays.

• Continuous training and professional development.

• Options for remote or hybrid work.

• Wellness programs and mental health support.