Customer Service – Call Center Agent (m/f/d)

This is a fully remote position, open to applicants in Germany.

📋 Description

• Act as the primary point of contact, guiding customers from order completion to vehicle handover.

• Conduct research and collaborate with colleagues across various departments to ascertain the current status of orders and facilitate seamless vehicle deliveries.

• Maintain a comprehensive overview of outstanding tasks at all times and assist in establishing team priorities.

• Ensure that customers receive their new vehicle as promptly as possible—delivered directly to their doorstep using our unique Glastruck service!

⛳️ Requirements

• Previous experience in dialog marketing, call center environments, or retail/private customer service.

• A passion for customer interaction, working in a structured, reliable, and solution-oriented manner.

• A collaborative team player with a proactive attitude.

• A positive mindset and strong motivation to achieve the targets you set.

• Fluent in German (both spoken and written) — English skills are advantageous; proficient user of Google Workspace tools (Sheets, Gmail, Calendar, etc.).

🏝️ Benefits

• We prioritize work–life balance and wellbeing; upon agreement, we offer up to 100% remote work within Germany!

• Access to modern IT equipment and IT support.

• Competitive salary with performance-based incentives.

• We emphasize open communication and positive results over a strict dress code.

• Your personal development is important to us — we offer tailored training and coaching from day one.

• Discounts on popular brands and preferential pricing on our vehicle inventory for you, your family, and friends.