Customer Service Associate – Polish Speaking

This is a fully remote position, open to applicants in Poland.

📋 Description

• Manage incoming customer communications in Polish across voice and digital platforms with professionalism and empathy.

• Investigate and address customer concerns efficiently or escalate issues as necessary.

• Keep up-to-date knowledge of client products, services, and internal support mechanisms.

• Record all customer interactions in CRM systems with meticulous attention to detail and thoroughness.

• Ensure timely and satisfactory resolution of customer inquiries through proactive follow-ups.

• Communicate customer feedback to internal teams to enhance processes and service quality.

• Comply with client and company policies, including data protection and service quality standards.

⛳️ Requirements

• Full professional fluency in Polish and working proficiency in English.

• A minimum of 1 year of customer service experience (ideally in a contact centre or BPO setting).

• High school diploma is required; additional education is a plus.

• Proficient in using CRM systems and digital communication tools.

• Possess empathy, resilience in high-pressure situations, strong communication abilities, attention to detail, and the capacity to work independently in a remote environment.

• Availability to work on a rotational shift schedule, including evenings and weekends, based on business requirements.

• Right to Work in Poland/Bulgaria is essential.

🏝️ Benefits

• Remote Work: Enjoy the flexibility of working from home while being part of a global team.

• Comprehensive Training: Receive all the tools and support necessary for your success.

• Career Growth: Access clear pathways for advancement and upskilling within a growing international organization.

• Culture: Experience a people-first environment that values diversity, collaboration, and purposeful work.