Customer Service Associate

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assist in managing payroll activities by utilizing the designated ticket and payroll systems while adhering to established standards and client-specific needs.

• Oversee and manage ticket queues with the relevant BI tools to ensure timely handling of tickets without exceeding the anticipated limits.

• Capable of using the hrX suite of tools related to payroll processing and associated functions.

• Proficient in interpreting and understanding payslips.

• Familiar with the payroll calendar and able to adhere to its guidelines.

• Identify any deviations from standard service scope and respond appropriately, including recognizing and supporting opportunities for change requests.

• Handle sensitive and confidential information with care and professionalism.

• Generate and comprehend basic standard and client-specific payroll reports.

• Review and verify data for accuracy.

• Respond to basic payroll inquiries and requests.

• Support and implement SOC1 Controls.

• Engage in projects as assigned and needed.

⛳️ Requirements

• High school diploma or its equivalent.

• 1-2 years of relevant experience in administering Payroll or Health & Welfare/Benefits within an HR Consulting, HR Outsourcing, or similar corporate setting.

• Proficiency in HRIS systems.

• Familiarity with MS Office applications, including Excel, Word, and PowerPoint.

• Adaptability to thrive in a global, fast-paced work environment.

• Strong attention to detail.

• Excellent written and verbal communication skills.

• Self-driven with a desire to learn and grow.

🏝️ Benefits

• Competitive total rewards package.

• Opportunities for continuing education and training.

• Significant potential for advancement within a growing global organization.