Customer Service Associate

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Engage with customers mainly via phone, in addition to email, chat, text, and social media, while creating unforgettable service experiences.

• Exhibit excellent written and verbal communication skills that align with the Compass brand voice.

• Develop a thorough understanding of the products, procedures, and solutions related to your assigned brands.

• Collaborate with team members to provide support, share answers, and present insights and trends from customer interactions.

⛳️ Requirements

• Experience with inbound phone, chat, SMS, email, and social media channels is essential.

• A high school diploma or equivalent is required.

• Call center experience must have occurred within the past 2 years.

• A minimum of 1 year of inbound phone experience is necessary.

• Capability to see, hear, and speak in order to effectively communicate and exchange information both verbally and in writing.

• Ability to perform all job responsibilities while sitting and/or standing for extended periods (i.e., throughout an 8-hour shift).

🏝️ Benefits

• A fully remote work environment.

• Extensive training on our products and services.

• Opportunities for career development, including internal promotions.

• A positive and expanding work culture that prioritizes diversity and inclusivity.