Customer Service Assistant

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Process and oversee customer orders across platforms such as Shopify, Faire, eBay, TikTok Shop, and Amazon Seller Central

• Act as the primary representative of the brand by addressing customer emails and inquiries

• Collaborate with the third-party fulfillment warehouse to ensure precise order processing and delivery

• Assist with Klaviyo email marketing initiatives, including composing content and segmenting target audiences

• Resolve issues related to orders, shipping, and customer service

• Identify opportunities to streamline workflows, enhance the customer experience, and minimize manual effort

• Keep accurate records and assist with various administrative tasks

• Collaborate with the client's operations team and report directly to the Operations Manager

⛳️ Requirements

• Near-native, exceptional written English proficiency

• Self-motivated with a desire to learn and take on greater responsibilities

• Excellent organizational skills and keen attention to detail

• Ability to juggle multiple priorities independently

• Friendly, courteous, and professional communication style

• Capability to de-escalate challenging situations

• Confident and independent in problem-solving

• Comfortable working autonomously and flexibly in a remote setting

• Experience with Shopify is essential

• Must supply own laptop and basic equipment

• Must have reliable internet connectivity and a secure working environment

• Must adhere to required security protocols, including two-factor authentication

• Helpful but not mandatory: experience with Faire, eBay, TikTok Shop, or Amazon Seller Central

• Helpful but not mandatory: familiarity with Klaviyo or other email marketing platforms

• Helpful but not mandatory: experience with Google Drive, Dropbox, AI-powered productivity tools, shipping/fulfillment/inventory systems, Excel/Google Sheets, Word/Google Docs, Gmail, and Slack

🏝️ Benefits

• Opportunities for growth starting with approximately 10 hours per week initially

• Scheduled check-ins during the first month and again at the third month for contractor engagements

• Client-supplied specialized equipment, leave, stipends, well-being benefits, or other support may be offered as an approved exception