Customer Service and Sales Representative, German

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Manage customer interactions across multiple communication platforms, including phone, email, live chat, and social media.

• Deliver clear and precise information in response to customer queries, adhering to established company policies and procedures.

• Address incoming customer requests and accurately record relevant case details in the appropriate systems.

• Provide inbound sales assistance and promote products to enhance revenue while ensuring the utmost level of customer satisfaction.

• Document and follow up on orders or requests, capturing all necessary data elements in the CRM as required by clients, policies, and products.

• Oversee a personal queue of service tickets, prioritize tasks, and adhere to guidance from supervisors.

• Share feedback to enhance service processes and contribute to the collective knowledge of the team.

⛳️ Requirements

• Native or fluent in German, both spoken and written.

• Proficient in English (minimum B2 level).

• Excellent verbal and written communication skills across various platforms (phone, email, chat, social media).

• Basic understanding of customer service principles with the ability to adhere to standard procedures.

• Capability to swiftly learn new software and technologies.

• Previous sales experience is an advantage.

• Prior experience in Customer Service is preferred.

• Strong problem-solving abilities and the capability to work collaboratively in a team-focused environment.

• Organized, detail-oriented, and adept at managing multiple tasks simultaneously.

• Openness to learning and adapting in a fast-paced or evolving support setting.

🏝️ Benefits

• Competitive salary with performance-based incentives.

• Opportunities for professional growth within the BPO industry.

• Collaborative and supportive work atmosphere.

• Access to exclusive travel perks and discounts.

• And much more!