Customer Service and Production Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Act as the main point of contact for customers, delivering timely updates and outstanding service throughout the order process.

• Handle incoming and outgoing phone calls with customers, provide assistance with inquiries, and follow up on sample requests and initial orders.

• Offer precise and up-to-date information regarding services, pricing, inventory, and new materials.

• Maintain and refresh customer account details, forecasts, and opportunities using CRM software (Salesforce).

• Collaborate with the Quality Assurance team to resolve customer complaints and accurately record incidents.

• Enter sales orders into Microsoft Dynamics 365 Business Central daily from email and drop ship portals.

• Generate shipping labels, release picks when inventory is available, and update drop ship portals with shipping and invoicing information.

• Invoice shipped orders on a daily basis and send Certificates of Analysis (COAs) as necessary.

• Monitor aging orders, proactively communicate any issues, and escalate concerns internally.

• Create and manage production schedules utilizing the MPS module in Business Central to ensure timely fulfillment of sales orders.

• Coordinate with the purchasing team to optimize production and inventory availability.

• Post production orders, perform data entry, and maintain dashboards that track daily production metrics (e.g., total lbs produced).

• Arrange trucking, create Bills of Lading (BOL), and prepare all required shipping documentation.

• Collaborate closely with Sales, Purchasing, and Quality Assurance teams to ensure smooth operations and high customer satisfaction.

• Adhere to all company safety policies and procedures.

⛳️ Requirements

• Bachelor's degree in Marketing, Communications, Business Administration, or a related field.

• 1 - 2 years of experience in customer service and order management, preferably within a manufacturing or distribution setting.

• Excellent verbal, written, and English communication skills.

• Availability to work overnight/graveyard shifts in Philippine time or during US operating hours.

• Familiarity with Microsoft Dynamics 365 Business Central and Salesforce CRM.

• Proficiency in Microsoft Office Suite with a quick aptitude for learning new systems.

• Understanding of production scheduling and logistics is an advantage.

• Strong organizational skills with the capability to manage multiple tasks and deadlines effectively.

• Outstanding communication skills, both verbal and written.

🏝️ Benefits

• Competitive salary packages that lead the industry.

• Permanent work-from-home arrangement.

• Company-provided equipment.

• Internet stipends upon regularization.

• HMO Coverage.

• PTO credits and service incentive leaves.

• Major company live events during spring and winter.

• Monthly virtual events for employee appreciation.

• Career skills training courses provided by the company.

• A corporate culture focused on supporting your personal and professional development.