Customer Service Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee and operate electronic Order Entry tools

• Supervise and guarantee the accurate routing and processing of orders received through various channels into the ERP system (BPCS)

• Administer the CONFIRME tool

• Execute master data setup and maintenance tasks

• Maintain data integrity and avert inconsistencies

• Work collaboratively with interface departments (Customer Service, Sales, and IT) to assist in resolving operational challenges

• Promote continuous improvement efforts, process automation, and stabilization of operations related to electronic tools

⛳️ Requirements

• Bachelor's degree

• 2 years of experience in order management processes

• 2 years of experience with tools like SIMEM, SIGEM, Esker, or similar

• 2 years of experience in EDI integration processes and order flow

• Familiarity with integrated systems (ERP, EDI, order management platforms)

• Proficiency in SQL, Excel (intermediate), and fundamental concepts of data systems integration

🏝️ Benefits

• Not specified