Customer Service Analyst, Accounting

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Provide customer support through digital channels, primarily via chat.

• Assist with accounting routines, tax-related matters, payroll, invoices (Notas Fiscais), and other associated topics.

• Monitor and direct requests and demands appropriately.

• Help resolve client inquiries and requests.

⛳️ Requirements

• Intermediate proficiency in the Microsoft Office suite.

• Understanding of specific tax regulations.

• Intermediate experience with accounting software.

• Ability to analyze financial statements effectively.

• Strong knowledge of ancillary tax obligations, particularly tax reporting requirements.

• Proficient in managing and issuing invoices (Notas Fiscais).

• Basic understanding of calculations related to inter-state rate differential (DIFAL), ICMS anticipation, and ICMS Tax Substitution (Substituição Tributária).

• Basic knowledge of the single-phase (monophase) collection system for PIS and COFINS.

• Familiarity with ICMS legislation and agreements at the state level.

• Knowledge of processes regarding incoming and outgoing invoices (Notas Fiscais).

• Experience in customer service roles.

• Skills in tax routines for Simples Nacional and Lucro Presumido regimes.

• Experience with customer service tools, particularly omnichannel platforms.

• Intermediate abilities in tax analysis and determination.

• Knowledge of issuing Service Invoices (Notas Fiscais de Serviços), withholdings, service codes, and applicable municipalities.

• Understanding of ISS legislation along with municipal and federal tax incentives, especially regarding service exports.

• Intermediate knowledge of labor laws.

• Intermediate familiarity with personnel and payroll routines.

• Intermediate understanding of the tax benefit “Fator R.”

• Intermediate skills in benefits management.

• Bachelor's degree completed or currently pursuing in Accounting (Ciências Contábeis) or related fields.

🏝️ Benefits

• Caju Benefits Card – BRL 700 monthly for personal use; no deductions from payroll, and it remains active during vacations.

• Unimed Health Plan – fully covered by Contajá, with copayment applicable only upon use. Dependents (spouses — both heterosexual and same-sex partners — and children) are also covered at no cost to the employee.

• Birthday Day Off – a day to celebrate as you wish.

• Wellhub (Gympass) – access to gym facilities and wellness platforms.

• Telepsychology – up to 2 complimentary sessions each month.

• Telenutrition – up to 2 complimentary sessions each month.

• 15% discount on laboratory tests at the Dasa network.

• 30% discount on generic medications at Pague Menos and 20% on brand-name medications.

• Partnership with Estácio – opportunities for academic advancement.

• ImpulsoJá Career Plan – more than just a career plan; it serves as your launchpad to success! Learn how to advance through levels, meet goals, and achieve your professional aspirations.

• Gamification – earn virtual coins throughout your journey and redeem them for rewards such as a Kindle, access to industry events, exclusive merchandise, and more.