Bilingual Client Success, Spanish & English

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Manage customer inquiries through phone, email, and chat according to established SOPs.

• Utilize TCP’s tools (Microsoft Suite, Salesforce, ZOHO, Hodu) for everyday operations.

• Escalate and delegate issues to the appropriate departments as necessary.

• Record, assess, and follow up on customer requests and their resolutions.

• Conduct investigations, research, and offer precise solutions.

• Maintain and update customer records during interactions.

• Meet KPIs related to client-facing time, call quality, and occupancy.

• Address inquiries regarding collections and billing, including payment plans, account balances, and overdue payments.

• Clarify charges, create statements, and execute billing adjustments.

• Manage service cancellations while implementing retention strategies and solutions.

⛳️ Requirements

• Language: Fully Bilingual/Native proficiency in Spanish & English communication.

• Start Date: July 27, 2026.

• Technological Requirements: A dedicated home workspace is necessary; equipment details will be provided via email during the interview process.

• Work Schedule: 5 days a week, 40 hours/week, 9-hour shift with a 1-hour unpaid break (9 AM to 9 PM Eastern Time) Monday to Friday, and Saturday post-training.

• Knowledge: Understanding of the United States credit industry, including credit cards, lines of credit, and personal loans.

• A customer-first orientation and the ability to empathize with their needs.

• Excellent communication skills and a solution-oriented approach.

• A strong desire to learn and familiarize oneself with TCP’s technological suite.

🏝️ Benefits

• An opportunity to join a leading US-based credit repair service provider.

• Full-time, permanent role.

• 100% remote work with a great work environment.

• Paid training: One month of paid training scheduled Monday to Friday (09:00 AM to 06:00 PM Eastern Time).

• Employee development, management training, coaching, and upskilling.

• Flexible accruing paid time off.

• Company holidays.

• Birthday time off.

• Eligible for health benefits after one (1) year of employment.