Customer Service Agent, Part Time – Danish Speaker

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Deliver exceptional customer support through email, live chat, and voice channels, ensuring a positive and professional experience for customers.

• Efficiently and accurately address customer inquiries, striving for resolution on the first contact when possible.

• Handle customer interactions in accordance with service standards, SLAs, and quality expectations.

• Professionally manage complaints and escalations, adhering to internal procedures and guidelines.

• Keep precise customer records within CRM and ticketing systems.

• Assist customers with inquiries related to accounts, orders, payments, technical issues, and service matters.

• Identify recurring issues and provide improvement recommendations to relevant stakeholders.

• Ensure adherence to data protection, security, and confidentiality standards.

• Meet individual and team performance goals, including productivity, quality, and customer satisfaction metrics.

• Stay informed about products, processes, and systems through continuous training.

⛳️ Requirements

• Possess expert-level proficiency (C2) in Danish.

• Have a good command of English, as all training will be conducted in this common language.

• A minimum of 2 years of experience in a virtual customer service position.

• Background in a fast-paced, consumer-oriented environment.

• Comfortable utilizing technology, including contact center tools (experience with Zendesk preferred) and MS Office / Google Workspace.

• Highly organized, proactive, and solution-oriented, with a keen eye for detail.

🏝️ Benefits

• Opportunity to work remotely.

• Competitive hourly wage.