Customer Service Agent, Multilingual German, Spanish

This is a fully remote position, open to applicants in Germany.

📋 Description

• Engage with both potential and current customers across various platforms (phone, email, chat, social media, etc.)

• Take ownership of customer issues and ensure requests are tracked accurately and efficiently

• Oversee the entire order process from receipt to delivery

• Keep precise records and document all customer service interactions and discussions

• Organize workflow based on priority levels

• Serve as the main point of contact for onboarding new customers

• Contribute ideas to enhance the overall customer service experience

⛳️ Requirements

• Proficient in both Spanish and German

• Knowledge of a third language is advantageous

• Strong experience in customer-facing positions

• Ability to think quickly and solve problems effectively

• Comfortable with technology and adaptable to change

• Possess a high degree of judgment, integrity, and confidentiality

• Maintain a positive demeanor

• Strong multitasking capabilities

• Ideally based in Spain, Germany, or Italy

🏝️ Benefits

• Flexible working hours

• Become part of an enthusiastic and dedicated team

• Work in the Finance sector - Precious metals

• Option to work remotely

• Office located in Geneva's old town featuring a shaded courtyard for summer lunches

• Showers available for those who enjoy running around the lake

• Ping-pong table to showcase your skills

• Complimentary snacks, coffee, tea, and fruits in the kitchen

• Annual summer company retreat

• Company parties and after-work events throughout the year